This privacy policy establishes how we process and
protect your personal information.
Key HGV Training ("we", "us", "our") provides HGV driver training services. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website [www.keyhgvtraining.co.uk] or use our services.
We are the data controller for the personal information described in this policy.
Contact details:
Key HGV Training
28 Berrywell Gardens, Aberdeen
AB217BR
Email: andrew@keyhgvtraining.co.uk
Phone: 07542805722
If you have any questions about this policy or how we handle your data, please contact us using the details above.
Depending on how you interact with us, we may collect:
Information you give us directly:
Name, email address, phone number, and postal address
Date of birth
Driving licence number and details (provisional/full, categories held, entitlements)
Driver CPC and tachograph card details, where relevant
Medical declaration information required for HGV training and testing (e.g. D4 medical certificate status)
Payment and billing information
Details you provide in enquiry forms, emails, or phone calls
Course preferences, training history, and assessment/test results
Information collected automatically:
IP address, browser type, device information
Pages visited, time spent on site, referral source
Cookies and similar tracking technologies (see Section 8)
Information from third parties:
DVSA/DVLA where relevant to confirming licence or test eligibility
Payment processors confirming transaction status
Funding bodies or employers, where they are sponsoring your training
We do not knowingly collect information from anyone under the minimum age required to undertake HGV training.
We use your personal information to:
Process enquiries and bookings for training courses
Verify your eligibility to undertake HGV training (e.g. licence checks, medical declarations)
Deliver and administer training courses, including liaising with DVSA where required for tests
Process payments and maintain financial records
Communicate with you about your booking, course, or enquiry
Send you marketing communications, where you have consented to this
Improve our website and services
Comply with legal and regulatory obligations, including those relating to driver training standards
Maintain records as required by industry bodies or insurers
Under UK GDPR, we rely on the following legal bases:
Contract — to provide training services you have booked or enquired about
Legal obligation — to comply with DVSA, DVLA, or other regulatory requirements relevant to HGV training
Consent — for marketing communications and certain cookies
Legitimate interests — to operate and improve our business, respond to enquiries, and maintain records, where this does not override your rights
Where we collect medical declaration information, we treat this as a special category of data under UK GDPR and only process it with your explicit consent or where necessary to assess your fitness to undertake training, in line with DVSA requirements.
We may share your information with:
DVSA and DVLA, where required to verify eligibility or arrange tests
Third-party trainers, examiners, or test centres involved in delivering your course
Payment processors, to handle transactions securely
IT and website service providers who support our systems
Funding bodies or sponsoring employers, where applicable to your training arrangement
Regulatory or law enforcement bodies, where we are legally required to do so
We do not sell your personal information to third parties.
Where we use third-party service providers, we ensure they are contractually bound to protect your data in line with UK GDPR.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
Training records: retained for [X years] in line with industry/regulatory recommendations
Financial records: retained for [6 years] to meet HMRC requirements
Marketing data: retained until you withdraw consent or unsubscribe
After these periods, your data is securely deleted or anonymised.
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, where applicable
Restrict or object to certain processing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us using the details in Section 1.
Our website uses cookies and similar technologies to:
Ensure the website functions correctly
Understand how visitors use our site (analytics)
Support marketing and advertising, where you have consented
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. For more detail, see our [Cookie Policy] (if you have one as a separate page).
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure, including secure storage systems and restricted access to personal data.
While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
If you have questions, concerns, or requests relating to this privacy policy or your personal data, please contact:
Contact details:
Key HGV Training
28 Berrywell Gardens, Aberdeen
AB217BR
Email: andrew@keyhgvtraining.co.uk
Phone: 07542805722
You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.